Schedule

Assessment
The Student Assessment Guide and Learning Plan describes the evidence required to be competent in this unit. 

You can track your progress by comparing it against unit requirements and at every stage of your learning and study. You can also get support from your iTAFE mentor and advisor.

Click here to view assessment

Study Guide

There are many ways that you might choose to make your way through the unit. The diagram and suggested sessions (below) will help to plan your learning through the Work Effectively in Hospitality Service unit. The sessions outlined below are a suggestion only - you may have another way that you prefer to study.

Session 1 - Prepare for Service - Pink tiles

This includes:

• Job Interview Tips.
• Work Experience, 36 shifts.
• Hospitality Departments.
• Preparing for Service.
• Work Schedules.

A few points to think about for your blog:

1.       Describe two (2) aspects of a Food and Beverage Attendant's roles and responsibilities. 

2.       How do work schedules and checklists help you plan and organise your preparation tasks? Why is this important?

Session 2 - Provide Service - Aqua & Yellow tiles

This includes:

• Quality Customer Service.
• Good/bad Service.
• Information you should know.
• Greeting the customer.
• Interacting with a diverse range of customers.
• Selling Techniques
• Solving problems
• Unhappy customers 

A few points to think about for your blog:

1. Why are meeting customer expectations an important component of providing quality customer service?
2. Why is good product knowledge and providing accurate information important when helping customers to meet their individual needs, requests or requirements? 
3. Provide one (1) example of how and when you have promoted a product or service in your workplace.  Which selling technique is this?  

Session 3 - Complete Operational Tasks - Red & Purple tiles

This includes:

• Working as a team.
• Working safely.
• Working hygienically.
• Completing operational tasks
• Preventing service issues.
• Preventing problems
• End of shift procedures
• Participate in a de-briefing
• Reporting
• Continuous Improvement

A few points to think about for your blog:

1.  What are organisational procedures and what do they do?

2.  What are two types of technology you or others currently use in your workplace or training environment to help you complete your operational tasks efficiently?  

   

3.  List four (4) reports or documents you might complete at the end of your shift.

4.  What is the purpose of a shift debriefing?  Describe what details and information about a product or service you have passed on to your colleagues during a team debriefing.


Would you like to attend some online courses for this unit?

We've planned some web conferences for this unit. Details of time and date are on the VET Open Online Course (VOOC) page of this blog.